Accident-scene recovery
Recovery can be arranged from the accident scene, subject to safe access and availability.
Subject to eligibility & approval
Non-Fault Accident Recovery & Support
Recovery from the scene and practical claim support through MZL Recovery's trusted claims-management partner.
Support under one roof
If another road user caused the accident, recovery and claim support could cost you nothing through the at-fault party's insurance. No excess, protection of your no-claims bonus, a replacement vehicle and personal-injury support are all subject to eligibility and approval through our trusted claims-management partner.
Claim support
A trusted claims-management partner assesses eligibility and guides the claim.
Replacement vehicle
A like-for-like replacement vehicle may be arranged where eligible and approved.
No excess
Eligible approved non-fault claims can proceed without an excess and may protect your no-claims bonus.
Personal-injury support
If you were injured, appropriate personal-injury support can be introduced through the partner.
Clear eligibility checks
Benefits are never presented as automatic; every claim is subject to eligibility and approval.
The four-step process
- 01
Tell MZL Recovery what happened and whether the vehicle needs recovery.
- 02
The initial circumstances are checked and shared with the trusted claims-management partner.
- 03
If eligible and approved, recovery, repair support and a replacement vehicle are arranged as appropriate.
- 04
The partner manages the claim while MZL Recovery supports the vehicle movement.
Start your non-fault claim
Get the help you're entitled to.
Tell us about the accident and we'll come straight back to you. If eligible, we'll arrange recovery, claim support and a like-for-like replacement vehicle — through a trusted claims management partner.
Why drivers trust us
- Secure form
- Clear arrival guidance
- 24/7 availability
- Fully insured
- Local recovery service
Claim outcomes are subject to eligibility and approval through our trusted claims management partner.
Non-fault accident FAQ
Is every non-fault claim accepted?
No. Claim acceptance and all benefits are subject to eligibility and approval through our trusted claims-management partner.
Will I always receive a like-for-like vehicle?
A like-for-like replacement vehicle may be available where the claim and vehicle category are eligible and approved.
Can MZL Recovery collect the vehicle from the scene?
Yes, accident-scene recovery can be arranged where safe and available. Call with your exact location and vehicle condition.